For the average user, once or twice a year. For a heavier user, or anyone training for a competitive sport or event, two to four times a year. Commercial facilities with daily traffic typically do best on a quarterly preventive maintenance plan.

Cardio and strength, commercial and residential: treadmills, ellipticals and cross-trainers, spin and indoor cycling bikes, upright and recumbent bikes, rowers, StairMasters and StepMills, stair steppers, selectorized strength machines and functional rigs. Our technicians are factory-trained on StairMaster through Core Health & Fitness, and on Star Trac, Nautilus and Schwinn. We regularly service Life Fitness, Precor, Matrix, Cybex, Technogym, Woodway, Concept2, True Fitness, Landice, NordicTrack, ProForm, Peloton and more.

No. The phone or video diagnosis is free. We'll tell you what's wrong and whether it's worth repairing before you pay anything.

From your actual equipment list, not a flat rate. A ten-machine apartment fitness room and a single home treadmill are different jobs and shouldn't cost the same. You get the number before we start.

Most jobs are scheduled within 4-5 business days across DFW and East Texas.

Typical on-site times: treadmills 1 to 1.5 hours, ellipticals 1 to 1.5 hours, steppers 1 to 2 hours, rowers about 1 hour, strength machines 1 to 1.5 hours. If a part has to be ordered, we diagnose on the first visit and complete the repair when the part arrives.

The brand and model, roughly how old the machine is, and what it's doing wrong. A photo of the model sticker is the single most useful thing you can send - it lets us bring the right parts on the first visit instead of ordering after we've seen it.

Usually direct from the brand manufacturer. Where a part is no longer manufactured, we may source it from a second-hand provider. Typical delivery is 1 to 3 weeks, depending on the brand and manufacturer.

Yes. We're fully insured - general liability, umbrella and workers comp. Certificates of insurance are available on request, which is usually what a property manager or ownership group needs before we set foot on site.

Yes. All labor carries a 30-day warranty.

The DFW metroplex and East Texas, including Tyler, Longview, Marshall and the surrounding area.

Cash, money wire, credit card or debit card.