PRIVACY POLICY & SMS MESSAGING TERMS

gym equipment techs llc

Effective Date: April 5, 2026
Last Updated: August 7, 2026

Gym Equipment Techs LLC ("Gym Equipment Techs," "Company," "we," "us," or "our") respects your privacy and is committed to handling personal information responsibly.

This Privacy Policy explains how we collect, use, disclose, retain, and protect information obtained through www.gymequipmenttechs.com, our contact and service-request forms, telephone and text communications, email communications, service appointments, estimates, invoices, and related business activities.

This Policy also contains the terms governing SMS communications from Gym Equipment Techs.

1. INFORMATION WE COLLECT

Depending on how you interact with Gym Equipment Techs, we may collect:

Name
Email address
Telephone or mobile number
Billing address
Service address or service location
Business or organization name
Information regarding fitness equipment, including manufacturer, model, serial number, condition, symptoms, repair history, or service needs
Appointment and scheduling information
Information provided through service requests, forms, emails, telephone calls, or text messages
Estimates, invoices, payment status, transaction information, and service history
SMS consent and communication preferences
Other information you voluntarily provide to us

We generally do not require customers to provide highly sensitive personal information through our website or SMS communications.

2. INFORMATION COLLECTED AUTOMATICALLY

When you visit our website, our website platform and service providers may automatically collect certain technical information, including:

Internet Protocol address
Browser type
Device type
Operating system
Pages viewed
Approximate location derived from an IP address
Referring website or source
Date and time of visits
Website interaction and performance information

This information may be collected through cookies, log files, analytics technologies, or similar technologies.

3. HOW WE COLLECT INFORMATION

We may collect information when you:

Complete a website contact or service-request form
Request an appointment
Contact us by telephone
Send us an email
Send us a text message
Opt in to receive SMS communications
Request an estimate or repair
Purchase parts or services
Receive service at a residential or commercial location
Communicate with our employees, technicians, or representatives
Enter into a service agreement or work authorization

We may also receive information reasonably necessary to perform requested services from manufacturers, vendors, property managers, warranty companies, referral partners, or other parties involved in a service request.

4. HOW WE USE PERSONAL INFORMATION

We may use personal information to:

Respond to customer inquiries
Schedule and confirm appointments
Coordinate technician visits
Provide diagnostic, repair, preventive maintenance, installation, assembly, relocation, and related services
Prepare estimates and quotes
Identify and order replacement parts
Communicate repair findings and recommendations
Provide parts availability and order-status information
Process invoices and payments
Maintain customer and equipment service records
Respond to warranty-related requests
Provide customer support
Follow up regarding completed or pending services
Operate and secure our website and business systems
Prevent fraud or misuse
Maintain accounting, tax, legal, and business records
Comply with applicable legal or regulatory obligations

We do not use SMS consent to enroll customers in unrelated third-party marketing programs.

5. sms and text messaging

Gym Equipment Techs may send recurring service-related SMS messages to customers who affirmatively choose to receive them.

SMS messages are sent from:

469-383-8499

SMS Message Types
You may receive customer care/informational and marketing/promotional SMS messages from Gym Equipment Techs. Customer care/informational messages may include appointments, repairs, estimates, parts, invoices, and follow-up. Marketing/promotional messages may include occasional offers about Gym Equipment Techs services.

Message Frequency
Message frequency may vary.

Message and Data Rates
Message and data rates may apply. Any SMS or mobile-data charges are determined by your wireless carrier and mobile-service plan.

Help
For help, reply HELP to 469-383-8499 or contact Gym Equipment Techs at 469-383-8499

Gym Equipment Techs does not use this SMS program to send promotional, advertising, discount, or mass-marketing messages.

SMS Consent
Customers must affirmatively consent to receive recurring service-related SMS messages.

Providing a telephone number alone does not enroll a customer in recurring SMS communications.

Customers may opt in by affirmatively selecting the SMS consent option provided on our website or through another documented consent method provided by Gym Equipment Techs.

Consent to receive SMS messages is not a condition of purchasing goods or services from Gym Equipment Techs.

Customer-Initiated Messages
If you independently send a text message to Gym Equipment Techs, we may respond to the specific question or service request contained in your message.

Sending us a text message does not, by itself, enroll you in recurring SMS communications.

6. sms OPT-OUT

You may opt out of recurring SMS communications at any time by replying:

STOP

We also honor other clear requests to stop SMS communications, including:

CANCEL, QUIT, END, UNSUBSCRIBE, REVOKE, or OPT OUT.

We will also honor other communications that reasonably and clearly express your desire to stop receiving SMS messages.

After your opt-out request is processed, you may receive one final message confirming that you have been unsubscribed.

We will not resume consent-based recurring SMS communications unless you affirmatively opt in again.

7. SMS HELP INSTRUCTIONS

For help, reply HELP to 469-383-8499 or contact US at gymequipmenttechs@gmail.com or www.gymequipmenttechs.com.

8. SMS MESSAGE DELIVERY

SMS delivery may depend on your wireless carrier, mobile device, network availability, coverage, and other circumstances outside our control.

Gym Equipment Techs cannot guarantee delivery of every SMS message.

Wireless carriers are not responsible for delayed or undelivered messages.

9. DISCLOSURE OF PERSONAL INFORMATION

Gym Equipment Techs does not sell personal information to third parties for marketing or promotional purposes.

We may disclose personal information when reasonably necessary to operate our business, including to service providers or professional partners that assist us with functions such as:

Website hosting
Business communications
Scheduling
Customer service
Payment processing
Accounting
Information technology
Security
Shipping and delivery
Equipment parts procurement
Manufacturer support
Warranty administration
Professional or legal services

These parties may process information only as reasonably necessary to provide their services or as otherwise permitted by applicable law.

We may also disclose information:

When required by applicable law, subpoena, court order, or governmental request
To establish, exercise, or defend legal claims
To investigate fraud, misuse, security incidents, or unlawful activity
To protect the rights, property, safety, or security of Gym Equipment Techs, our customers, personnel, or others
In connection with a merger, acquisition, restructuring, financing transaction, transfer of assets, or similar business transaction, subject to applicable law

Mobile Information and SMS Consent

We do not transfer or share consumer personal data with external organizations except as necessary to provide the requested service. Mobile opt-in data is never shared with third parties for marketing, promotional, or independent use.

Customer data is not shared with 3rd parties for promotional or marketing purposes.

Mobile opt-in and consent are never shared with anyone for any purpose. Any information sharing that may be mentioned elsewhere in this policy excludes mobile opt-in data.

10. PAYMENT INFORMATION

Gym Equipment Techs may use third-party payment-processing providers to facilitate payments.

Payment processors may collect payment-card or financial information directly from customers according to their own privacy and security practices.

Gym Equipment Techs does not intentionally store complete payment-card information on its public website unless specifically disclosed.

11. COOKIES AND WEBSITE TECHNOLOGIES

Our website and website-service providers may use cookies and similar technologies to:

Operate the website
Remember preferences
Maintain security
Analyze website performance
Understand general website usage
Improve website functionality and user experience

Your browser may allow you to block, delete, or restrict cookies.

Disabling certain cookies may affect the functionality of portions of the website.

Third-party services incorporated into the website may operate according to their own privacy policies.

12. DATA RETENTION

Gym Equipment Techs retains personal information for as long as reasonably necessary for the purposes for which it was collected, including:

Providing requested services
Maintaining customer and equipment service history
Processing transactions
Accounting and tax requirements
Warranty administration
Parts ordering
Resolving disputes
Maintaining records of SMS consent and opt-out requests
Fraud prevention
Legal and regulatory compliance

Information that is no longer reasonably required may be deleted, anonymized, or securely disposed of consistent with our operational and legal requirements.

13. INFORMATION SECURITY

We maintain administrative, technical, and contractual safeguards to prevent unauthorized access, use, or disclosure of personal information. We also require service providers to protect personal data and use it only for authorized purposes. Gym Equipment Techs uses reasonable administrative, technical, and organizational measures designed to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

However, no internet transmission, electronic storage system, email system, or SMS service can be guaranteed to be completely secure.

Customers should avoid transmitting highly sensitive information, such as Social Security numbers, complete payment-card information, passwords, or medical information, through SMS.

14. YOUR PRIVACY REQUESTS

Depending on applicable law and your jurisdiction, you may have certain rights relating to personal information maintained by Gym Equipment Techs.

These may include the right to request:

Access to certain personal information
Correction of inaccurate information
Deletion of certain personal information
Information regarding how personal information is used
Withdrawal of consent where processing is based on consent

These rights may be subject to applicable legal, contractual, security, recordkeeping, or other permitted exceptions.

To submit a privacy request, contact:

gymequipmenttechs@gmail.com

Please provide sufficient information for us to identify you and understand the request.

We may request reasonable verification before providing, correcting, or deleting personal information.

We will respond within the timeframe required by applicable law.

15. CHILDREN'S PRIVACY

Gym Equipment Techs' website and services are not directed toward children under 13 years of age.

We do not knowingly solicit personal information from children under 13 through our website.

If we become aware that personal information from a child under 13 has been collected improperly, we will take appropriate steps consistent with applicable law.

16. THIRD-PARTY WEBSITES

Our website may contain links to websites, manufacturers, payment providers, portals, or other services operated by third parties.

Gym Equipment Techs does not control the privacy practices or content of independently operated third-party websites.

Customers should review the applicable privacy policies and terms of third-party services before providing information directly to them.

17. CHANGES TO THIS POLICY

Gym Equipment Techs may periodically update this Privacy Policy and SMS Messaging Terms to reflect changes in our services, technology, business practices, messaging-provider requirements, or applicable requirements.

The Last Updated date displayed at the top of this page identifies the current version.

If required by applicable law, additional notice may be provided for material changes.

18. CONTACT INFORMATION

Questions regarding this Privacy Policy, SMS Messaging Terms, or our privacy practices may be directed to:

Gym Equipment Techs LLC
Website: www.gymequipmenttechs.com
Email: gymequipmenttechs@gmail.com
Phone/Text: 469-383-8499